COURSE OVERVIEW
Supervisors are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although they often have more technical experience than the employees they supervise, some may not have a lot of leadership experience. This one-day course will provide the skills in communication, coaching, and managing conflict that are necessary for success.
LEARNING OBJECTIVES
- Learn ways to prioritize, plan, and manage your time
- Identify your primary leadership style
- Develop some flexibility to use other leadership styles
- Determine ways you can meet the needs of employees and co-workers through communication and coaching
- Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems
COURSE OUTLINE
- Course Overview
- Learning Objectives
- Pre-Assignment
- Pre-Course Assessment
- Pre-Assignment Review
- Making Connections
- What’s Your Type? How About
Mine?
- Seeking Information
- Identifying Your Characteristics and Preferences
- Questionnaire
- Analyzing the Results
- Mostly A’s – Inquiring Rationals
- Mostly B’s – Authentic Idealists
- Mostly C’s – Organized Guardians
- Mostly D’s – Resourceful Artisans
- What’s Important?
- Debrief
- Introversion/Extroversion
- Questionnaire
- Using the Continuum
- Case Study
- Lessons to Learn
- Understanding Leadership
- About Leadership, Part One
- About Leadership, Part Two
- The Situational Leadership II® Model
- Understanding Your Comfort Zone
- Choosing Our Style
- Managing Performance
- Making Connections
- Servant Leadership
- Making Connections
- Manage Your Time and Your Energy
- Introduction
- Time Management Tips, Part One
- Time Management Tips, Part Two
- Larks and Owls
- Our Top Time Management Tip
- The Commitment Curve
- Onboarding and Orientation The Big Picture
- Stages of the Curve
- Stage One: Uninformed Optimism
- Stage Two: Informed Pessimism
- Stage Three: Hopeful Realism
- Stage Four: Informed Optimism Summary
- What Can Be Done to Bridge the Commitment Gap?
- Employee Development Models
- The Coaching Model
- Step One: Frame a Conversation
- Step Two: Create Opportunities
- Step Three: Create an Action Plan
- Step Four: Give Feedback The Dialogue Model
- I Messages
- The Consequences and Benefits Matrix
- Dealing with Conflict and Difficult Issues
- Reflection
- Conflict
- Conflict Resolution Styles
- Techniques for Resolving Conflict
- What Successful Leaders Do
- Secrets to Success
- List of Practices
- Making Connections
- Creating the Right Environment
- Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
- Recommended Reading List
- Post-Course Assessment