COURSE OVERVIEW
Our culture defines many aspects of how we think, feel, and act. It can be challenging for managers to bridge cultural differences and bring employees together into a functioning team. This course will give supervisors and managers easy-to-use techniques for communicating across cultures, building teams, promoting multiculturalism in the organization, and leveraging the global talent pool
LEARNING OBJECTIVES
- Define what culture is and how it shapes the workplace
- Identify how stereotypes shape our perception
- Develop useful cross-cultural attitudes
- Communicate effectively across cultures
- Effectively manage employees from different cultures
- Help teams overcome cross-cultural and virtual barriers
- Promote acceptance and awareness in your organization to help create a multicultural environment
- Leverage the global talent pool
COURSE OUTLINE
- Course Overview
- What Is Culture?
- Defining Culture About Stereotypes
- Making Connections
- Globally Useful Attitudes
- Communicating Effectively
- High and Low Context Culture
- Communication Differences Across Cultures
- Communication Skills Handling
- Miscommunication
- Team Building Across Cultures
- The Five Stages of Team Development
- Tips on Working with Virtual Teams
- Managing Across Cultures
- The Cornerstones of Diversity
- How Far Do You Accommodate?
- Dealing with Culture-Based
- Conflicts between Employees
- Giving Culturally Sensitive Feedback
- Building a Multicultural Organization
- Making Connections
- Creating Inclusive Programs for New Employees
- Working with the Global Talent Pool
- Personal Action Plan
- Recommended Reading List
- Post-Course Assessment