
COURSE OVERVIEW
Success as a manager is heavily influenced by how well your team operates and what kind of results they achieve. Is your team able to solve problems? Can they resolve conflict? Are they enthusiastic and motivated to do their best? Do they work well together?
This course is designed for students who want to develop their team leadership skills and unleash the talent of their individual team members.

LEARNING OBJECTIVES
- Identify different types of teams
- Build teamwork by recognizing and tapping into the twelve characteristics of an effective team
- Promote trust and rapport by exploring your team player style and how it impacts group dynamics
- Recognize the key elements that move a team from involvement to empowerment and how to give these elements to your team
- Develop strategies for dealing with team conflict and common problems
- Understand how action planning and analysis tools can help your team perform better
COURSE OUTLINE
- Course Overview
- Organizations Today
- Types of Teams
- Team Norms
- The TORI Team Building Model
- A Team’s Activities
- The Five Stages of Team Development
- The Five Stages of Team Development
- Nurturing Teams
- Team Problem Solving
- Characteristics of Great Teams
- Civilized Disagreements and Consensus
- Open Communication
- Clear Roles and Assignments
- Shared Leadership
- Team Player Types
- What’s Your Team Player Type?
- What does it Mean To Have a Number?
- My Team Style
- The Trust/Relationship Model
- Lateral and Vertical Thinking
- Creative Team Thinking
- Creative Thinking Methods
- Brainstorming and Brain writing
- Six Thinking Hats
- Favorite Method Selection
- Team Shaping Factors
- The Four Factors
- The Conference
- Solving Problems
- Problem Solving Model Overview
- Getting Creative
- Phase One
- Phase Two
- Phase Three
- Interventions for Team Leaders
- Problems and Solutions
- Case Study
- Resolving Conflict
- Ways to Resolve Conflict
- Resolving Internal Conflict
- SWOT Analysis
- The Meaning of SWOT
- Case Study
- Developing Team Action Plans
- Planning Tools
- Action Planning Chart
- Personal Action Plan
- Recommended Reading List
- Post-Course Assessment