Course Overview
For many individuals, negotiation doesn't come naturally and is often avoided due to a fear of conflict or disappointment. However, negotiating is a crucial skill that cannot be ignored, whether it involves negotiating with an employee, vendor for a discount, or discussing a pay raise with your manager. Mastering the negotiation process can lead to saving time and money, higher satisfaction with outcomes, and earning greater respect in the community. AverNoble's customised negotiation course is designed to equip individuals with a basic comfort level to negotiate in any situation, providing techniques for effective communication and turning face-to-face confrontation into side-by-side problem-solving.
Course Modules
- What is Negotiation?
- The Successful Negotiator
- Preparing for Negotiation
- Active Listening
- Communication Barriers
- Brand Ambassador
- Personality Profiling
- Put Your Clients at Ease with Positive Language
- Five Habits of Highly Effective Communicators
- Effective Client Communicator
- Body Language & Voice Modulation
- Asking the Right Questions
- Gaining Your Client’s Trust
- Negotiation Techniques
- Solution Types
- Handling / Dealing with Difficult Clients
- Stress Busting
- Personal Action Plan & Key Takeaways
Learning Objectives
At the end of this training, you should be able to:
- understand the importance of active listening skills in negotiation
- understand the nuances of body language and verbal skills
- know aspects of verbal communication such as tone, cadence, and pitch
- practice vocal techniques that enhance speech and communication ability
- understand good questioning techniques and strategies to keep the communication in control
- understand basic negotiation principles, including BATNA, and ZOPA
- recognise the importance of preparing for the negotiation process, regardless of the circumstances
- identify the various communication and negotiation styles and understand each style’s advantages and disadvantages
- realise the value of personalising interactions and nurturing connections
- develop strategies for dealing with tough or challenging customers
Course Methodology
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Interactive Online Learning (using Quizzes, White Board, etc.) |
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Role-Plays |
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Storytelling |
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Mini-Lectures |
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Practical Works |
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Video Based Learning |
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Group Activities, Discussion & Presentation |
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Mini Projects |
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Problem-Based Learning (PBL) |
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Demo |
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Recap Sessions |
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Ice Breaking / Games |
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Pre-Assessment & Post-Assessment |
The exercises and activities incorporate “FUN” elements are thoughtfully selected to best suit the general corporate culture. Our expert trainer will ensure the exercises used are highly applicable to your industry in order to enable participants to apply the knowledge, skills and behaviour which they have obtained through this learning session.
Who Should Attend
This course is designed for Senior Executives, Leaders, Supervisors, New Managers, Managers, Middle Managers, Senior Managers and identified individuals in the organisation, integral to the business objectives and targets.
Course Duration
Two (2) Days
Important Note: Course Outline and Duration can be customised according to client's requirements
Things you would like to highlight or CTA
Transform your approach to negotiations and unlock unparalleled success. Elevate your skills, influence outcomes, and become a Master Negotiator. Start achieving results that exceed expectations today – because every conversation is an opportunity, and every negotiation is a pathway to success. Seize it now with AverNoble !
