Course Overview

Email is a double-edged sword—convenient yet often distracting and now an unavoidable necessity due to global changes. To tackle the challenges of managing an overwhelming influx of emails, our Two-Day Virtual Instructor-led Email Etiquette training aims to equip you with the skills to handle emails effectively and courteously. This training covers drafting, planning, and organizing emails using mind maps, offering practical examples and exercises to enhance your email management abilities.


Course Modules

  • Personality Profiling
  • Beware of Potential Issues
  • Structure for Success
  • Rules of Thumb
  • Working on the Mind Map
  • Spellings & Grammar
  • Email Forensics
  • Formatting in Emails
  • Manage Your Mailbox
  • Responding to Angry Emails
  • Cyber Manners
  • Action Plans


Learning Objectives

  • To understand your Communication Style
  • To be aware of potential perils in email communication
  • To understand structure for success in writing emails
  • To learn to format your emails for professionalism 
  • To understand and polish email manners and netiquette
  • To manage Email avalanche for effectiveness
  • To understand important features in Microsoft Outlook (only applicable for companies who are using Outlook)*
  • To quickly organise your thoughts, ideas or goals using mind maps

Course Methodology

methodology-1.png Interactive Online Learning (using Quizzes, White Board, etc.)
methodology-2.png Role-Plays
methodology-3.png Storytelling
methodology-4.png Mini-Lectures
methodology-5.png Practical Works
methodology-6.png Video Based Learning
methodology-7.png Group Activities, Discussion & Presentation
methodology-8.png Mini Projects
methodology-9.png Problem-Based Learning (PBL)
methodology-10.png Demo
methodology-11.png Recap Sessions
methodology-12.png Ice Breaking / Games
methodology-13.png Pre-Assessment & Post-Assessment


The exercises and activities incorporate “FUN” elements are thoughtfully selected to best suit the general corporate culture. Our expert trainer will ensure the exercises used are highly applicable to your industry in order to enable participants to apply the knowledge, skills and behaviour which they have obtained through this learning session. 

Who Should Attend

This course is designed for New Hires, Executives, Managers and identified individuals in the organisation, integral to the business objectives and targets.


Course Duration

Two (2) Days

Important Note: Course Outline and Duration can be customised according to client's requirements

Things you would like to highlight or CTA

Elevate your professional communication with our Professional Email Etiquette course. Learn to craft impactful and well-mannered emails that leave a lasting impression. Join us and enhance your business skills, ensuring your email correspondence stands out with professionalism and effectiveness. Don't miss this opportunity to excel in the world of professional communication - enroll today!

Business Skills: Professional Email Etiquette for Success
Business Skills: Professional Email Etiquette for Success

2 Days

HRD Corp Claimable

HRD Corp Claimable

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Our Mission

Helping individuals realise their full potential.

Our Way

Creative, engaging and energising workshops and corporate coaching.

Our Why

Everything we do revolves around making others more successful and fulfilled in their roles.

Our Support

We provide 6 months support via email for those attended our courses.

Our Promise

Individuals leave our sessions better equipped to tackle tasks and challenges.

AVERNOBLE, offer world-class Courses and Consultancy that help our clients achieve optimal results.

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