Course Overview
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give you the tools that will help you resolve conflict successfully and produce a win-win outcome.
Course Modules
- Course Overview
- Defining Conflict
- Types of Conflict
- Open Conflict vs. Hidden Conflict
- Spontaneous and Reflective Behavior
- The Johari Window
- Stages of Conflict
- Creating the Win/Win
- Conflict Resolution Style Questionnaire
- The Role of Communication in Conflict Resolution
- Active Listening Skills
- Paraphrasing Skills
- Powerful Questions
- Body Language
- Pre-Assignment Review
- The Conflict/Opportunity Test
- Conflict and Its Resolution
- Helping Others Through Conflict
- Personal Action Plan
- Recommended Reading List
- Post-Course Assessment
Learning Objectives
At the end of this training, you should be able to:
- Understand what conflict is and how it can escalate
- Understand the types of conflict and the stages of conflict
- Recognize the five most common conflict resolution styles and when to use them
- Increase positive information flow through non-verbal and verbal communication skills
- Develop effective techniques for intervention strategies
- Become more confident of your ability to manage conflicts to enhance productivity and performance
Course Methodology
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Interactive Online Learning (using Quizzes, White Board, etc.) |
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Role-Plays |
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Storytelling |
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Mini-Lectures |
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Practical Works |
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Video Based Learning |
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Group Activities, Discussion & Presentation |
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Mini Projects |
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Problem-Based Learning (PBL) |
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Demo |
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Recap Sessions |
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Ice Breaking / Games |
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Pre-Assessment & Post-Assessment |
The exercises and activities incorporate “FUN” elements are thoughtfully selected to best suit the general corporate culture. Our expert trainer will ensure the exercises used are highly applicable to your industry in order to enable participants to apply the knowledge, skills and behaviour which they have obtained through this learning session.
Who Should Attend
This course is designed for Senior Executives, Leaders, Supervisors, New Managers, Managers, Middle Managers, Senior Managers and identified individuals in the organisation, integral to the business objectives and targets.
Course Duration
Two (2) Days
Important Note: Course Outline and Duration can be customised according to client's requirements
Things you would like to highlight or CTA
Foster a collaborative workplace! Enroll in our Conflict Resolution program today and transform tensions into teamwork. Embrace a harmonious future for your team !
