Course Overview

Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give you the tools that will help you resolve conflict successfully and produce a win-win outcome.

Course Modules

  • Course Overview
  • Defining Conflict
  • Types of Conflict
  • Open Conflict vs. Hidden Conflict
  • Spontaneous and Reflective Behavior
  • The Johari Window
  • Stages of Conflict
  • Creating the Win/Win
  • Conflict Resolution Style Questionnaire
  • The Role of Communication in Conflict Resolution
  • Active Listening Skills
  • Paraphrasing Skills
  • Powerful Questions
  • Body Language
  • Pre-Assignment Review
  • The Conflict/Opportunity Test
  • Conflict and Its Resolution
  • Helping Others Through Conflict
  • Personal Action Plan
  • Recommended Reading List
  • Post-Course Assessment

Learning Objectives

    At the end of this training, you should be able to: 

    • Understand what conflict is and how it can escalate
    • Understand the types of conflict and the stages of conflict
    • Recognize the five most common conflict resolution styles and when to use them
    • Increase positive information flow through non-verbal and verbal communication skills
    • Develop effective techniques for intervention strategies
    • Become more confident of your ability to manage conflicts to enhance productivity and performance
       

    Course Methodology

    methodology-1.png Interactive Online Learning (using Quizzes, White Board, etc.)
    methodology-2.png Role-Plays
    methodology-3.png Storytelling
    methodology-4.png Mini-Lectures
    methodology-5.png Practical Works
    methodology-6.png Video Based Learning
    methodology-7.png Group Activities, Discussion & Presentation
    methodology-8.png Mini Projects
    methodology-9.png Problem-Based Learning (PBL)
    methodology-10.png Demo
    methodology-11.png Recap Sessions
    methodology-12.png Ice Breaking / Games
    methodology-13.png Pre-Assessment & Post-Assessment

     

    The exercises and activities incorporate “FUN” elements are thoughtfully selected to best suit the general corporate culture. Our expert trainer will ensure the exercises used are highly applicable to your industry in order to enable participants to apply the knowledge, skills and behaviour which they have obtained through this learning session. 

    Who Should Attend

    This course is designed for Senior Executives, Leaders, Supervisors, New Managers, Managers, Middle Managers, Senior Managers and identified individuals in the organisation, integral to the business objectives and targets.

     

    Course Duration

    Two (2) Days

    Important Note: Course Outline and Duration can be customised according to client's requirements

    Things you would like to highlight or CTA

    Foster a collaborative workplace! Enroll in our Conflict Resolution program today and transform tensions into teamwork. Embrace a harmonious future for your team !
     

    Conflict Resolution – Getting Along In the Workplace
    Conflict Resolution – Getting Along In the Workplace
    i-language.svg
    English
    Duration

    2 Days

    HRD Corp Claimable

    HRD Corp Claimable

    Our Commitment & Guarantee For Our Clients

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    Our Mission

    Helping individuals realise their full potential.

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    Our Way

    Creative, engaging and energising workshops and corporate coaching.

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    Our Why

    Everything we do revolves around making others more successful and fulfilled in their roles.

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    Our Support

    We provide 6 months support via email for those attended our courses.

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    Our Promise

    Individuals leave our sessions better equipped to tackle tasks and challenges.

    AVERNOBLE, offer world-class Courses and Consultancy that help our clients achieve optimal results.

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