Course Overview

In our daily lives, we often encounter challenging individuals and can sometimes be awkward ourselves. Although it may be tempting to isolate ourselves, we can't avoid interacting with people forever. Success hinges on understanding our behavior and influencing others positively. By approaching difficult interactions with a plan, we can reduce the number of difficult people we encounter and have more meaningful conversations. AverNoble's Dealing with Difficult People course offers training in recognizing and managing problematic attitudes and behaviors, providing tools for handling anger, developing coping strategies, and understanding motives and behaviors. Additionally, it includes a personality profiling test to enhance self-awareness and improve interactions with different personality types.


Course Modules

  • Conflict as Communication
  • 3Ds – Diversity Divergence & Division
  • Benefits of Confrontation
  • Getting Focused
  • Managing Anger
  • Dealing with Problems & Particular Behaviours
  • The Three-Step Conflict Resolution Model
  • Reasonable and Unreasonable Managers
  • Practice Makes Pretty Good
  • Changing Yourself
  • De-Stress Options to Use When Things Get Ugly
  • Action Plans


Learning Objectives

  • Recognise how your own attitudes and actions affect others
  • Find new and effective techniques for dealing with difficult people
  • Learn some techniques for managing and dealing with angerDevelop coping strategies for dealing with difficult people and difficult situations

Course Methodology

Who Should Attend

This course is designed for Executives, Managers and Senior Management Team


Course Duration

Two (2) Days

Important Note: Course Outline and Duration can be customised according to client's requirements

Discover the power to defuse conflicts and turn challenges into opportunities with our Conflict Resolution Series - Dealing with Difficult People. Equip yourself with the essential skills to navigate challenging situations and difficult personalities in the workplace and beyond. Transform conflict into collaboration, strengthen relationships, and achieve your goals. Don't let difficult people hold you back; take the first step towards more effective and harmonious interactions. Join us now to master the art of conflict resolution and enhance your personal and professional life.

 Conflict Resolution Series – Dealing with Difficult People
Conflict Resolution Series – Dealing with Difficult People

2 Days

HRD Corp Claimable

HRD Corp Claimable

Our Commitment & Guarantee For Our Clients

Our Mission

Helping individuals realise their full potential.

Our Way

Creative, engaging and energising workshops and corporate coaching.

Our Why

Everything we do revolves around making others more successful and fulfilled in their roles.

Our Support

We provide 6 months support via email for those attended our courses.

Our Promise

Individuals leave our sessions better equipped to tackle tasks and challenges.

AVERNOBLE, offer world-class Courses and Consultancy that help our clients achieve optimal results.

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