Managing Difficult Conversations
2 Days
HRD Corp Claimable
Course Overview
Communication is crucial in our interactions, varying in ease depending on those involved. Employing diverse strategies—verbal, nonverbal, and visual—is vital for successful communication, now more complex due to technology. AverNoble's two-day Communication Strategies course enhances communication skills, recognizing the inevitability of difficult conversations in professional life, such as delivering unwelcome news or addressing poor performance. Avoiding these conversations can harm teams and organizations, affecting morale and productivity. Our course provides tools to handle these discussions constructively, fostering courage, skill, and empathy to achieve positive outcomes, making tough dialogues more productive and less challenging.
Course Modules
- The Framework for Communication
- Communication Basics
- Communication Barrier
- Growing Our Self-Awareness
- Creating Positive Relationship
- Listening Skills
- Beyond Verbal Communication Culture
- Asking Questions
- Choosing to Have the Conversation
- Testing the Waters
- The 5C’s of Successful Message
- Assertiveness
- Choosing Time & Place
- Staying Safe
- Action Plans
Learning Objectives
- Identify common communication problems that may be holding you back
- Develop skills to ask questions that give you information you need
- Learn what your non-verbal messages (body language) are telling others
- Develop skills to listen actively and empathetically to others
- Develop skills on delivering ideas and messages successfully
- Learn the various visual aids that can be used for communication
- Define frame of reference
- Establish a positive intent and a desired outcome
- Draft a script for a difficult conversation
- Use specific steps to carry out a difficult conversation
- Access additional resources as required
- Maintain safety in a conversation
Course Methodology
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Interactive Online Learning (using Quizzes, White Board, etc.) |
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Role-Plays |
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Storytelling |
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Mini-Lectures |
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Practical Works |
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Video Based Learning |
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Group Activities, Discussion & Presentation |
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Mini Projects |
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Problem-Based Learning (PBL) |
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Demo |
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Recap Sessions |
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Ice Breaking / Games |
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Pre-Assessment & Post-Assessment |
The exercises and activities incorporate “FUN” elements are thoughtfully selected to best suit the general corporate culture. Our expert trainer will ensure the exercises used are highly applicable to your industry in order to enable participants to apply the knowledge, skills and behaviour which they have obtained through this learning session.
Who Should Attend
This course is designed for New Hires, Non-executives (in clerical role), Executives (Executives and Associates, and identified individuals in the organisation, integral to the business objectives and targets.
Course Duration
Two (2) Days
Important Note: Course Outline and Duration can be customised according to client's requirements
Things you would like to highlight or CTA
Take the first step towards mastering the art of managing difficult conversations. Join our program now to equip yourself with essential communication skills and strategies. Don't shy away from challenging discussions; confront them with confidence and empathy. Register today to transform tough talks into productive, positive outcomes, and ensure success in both your personal and professional life.
