Course Overview
Welcome to our 'Mastering the Art of Critical Conversations and Conflict Management: A Guide for Middle Management' course! This comprehensive 2-day program equips middle managers with advanced communication and conflict resolution skills. Day 1 focuses on critical conversations, active listening, empathy, and emotional intelligence, addressing leaders' unique challenges. Day 2 delves into conflict resolution strategies, managing difficult personalities, and advanced negotiation techniques through interactive discussions and practical exercises. Our goal is to empower you to confidently navigate complex conversations and effectively resolve conflicts, enhancing your leadership capabilities.
Course Modules
- Leadership & Communication Profiling
- Building a Mindset for Effective Communication
- Active Listening and Empathy in Leadership
- Emotional Intelligence for Leaders
- Frameworks for Structured Conversations
- Managing Conflict and Resolution Strategies
- Effective Communication in Challenging Environments
- Negotiation and Collaboration in Leadership
- Practice and Application
Learning Objectives
- Understand the importance of critical conversations in a managerial role and their impact on organisational success.
- Develop a strategic mindset for effective communication in challenging situations at the leadership level.
- Enhance active listening skills and empathy to build rapport and understanding in managerial interactions.
- Improve emotional intelligence to effectively manage emotions and navigate conflicts in a leadership context.
- Acquire structured conversation frameworks to organize thoughts and convey messages in difficult discussions.
- Gain strategies for conflict resolution and the ability to apply them to workplace conflicts at the management level.
- Learn techniques for managing difficult personalities and resistance encountered in leadership positions.
- Develop negotiation skills and collaborative problem-solving techniques to achieve win-win solutions.
- Enhance overall leadership communication and conflict management capabilities to create a positive and productive work environment.
Course Methodology
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Interactive Online Learning (using Quizzes, White Board, etc.) |
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Role-Plays |
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Storytelling |
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Mini-Lectures |
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Practical Works |
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Video Based Learning |
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Group Activities, Discussion & Presentation |
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Mini Projects |
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Problem-Based Learning (PBL) |
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Demo |
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Recap Sessions |
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Ice Breaking / Games |
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Pre-Assessment & Post-Assessment |
The exercises and activities incorporate “FUN” elements are thoughtfully selected to best suit the general corporate culture. Our expert trainer will ensure the exercises used are highly applicable to your industry in order to enable participants to apply the knowledge, skills and behaviour which they have obtained through this learning session.
Who Should Attend
This course is designed for Middle management (assistant vice president, vice president, executive vice president) and identified individuals in the organisation, integral to the business objectives and targets.
Course Duration
Two (2) Days
Important Note: Course Outline and Duration can be customised according to client's requirements
Things you would like to highlight or CTA
Master the art of critical conversations and conflict management to elevate your leadership. Join us to hone your skills in effective communication, conflict resolution, and navigating challenging discussions. Gain the expertise to handle difficult conversations and conflicts with confidence, fostering a positive work environment. Take the next step in advancing your managerial abilities and creating a high-performing team by enrolling in our program today.
