Skills for the Administrative & Personal Assistants

Course Overview

Life involves more than just work, but many of us seek fulfillment in our professional endeavors. It's not necessary to love our colleagues or superiors, but maintaining a positive interaction is crucial. The key factor influencing job satisfaction is our relationships with others. Work should not be a source of stress, and workplaces should not resemble battlegrounds; we are all human beings collaborating with one another. This course emphasizes maximizing your potential at work and fostering excellence in both you and those around you.

Course Modules

Course Overview
Personal Best, Professional Best
Putting Others at Ease
Distorted Thinking
The Steps to Feeling Good
Understanding Assertiveness
Improving Your Assertiveness Skills
Communication Skills
Asking and Listening
Non-Verbal Messages
Writing Skills
Getting Ahead
Self-Management
Setting Goals
Working as a Team
Working with Difficult People
Learning to Say No
Dealing with Stress
Personal Action Plan
Recommended Reading List
Post-Course Assessment

Learning Objectives

Understand the importance of professional presence on the job
Learn how to self-manage to become more effective and efficient
Improve your communications skills, including listening, questioning, and being more assertive
Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people

Course Methodology

	Interactive Online Learning (using Quizzes, White Board, etc.)
	Role-Plays
	Storytelling
	Mini-Lectures
	Practical Works
	Video Based Learning
	Group Activities, Discussion & Presentation

	Mini Projects
	Problem-Based Learning (PBL)
	Demo
	Recap Sessions
	Ice Breaking / Games
	Pre-Assessment & Post-Assessment

The exercises and activities incorporate “FUN” elements are thoughtfully selected to best suit the general corporate culture. Our expert trainer will ensure the exercises used are highly applicable to your industry in order to enable participants to apply the knowledge, skills and behaviour which they have obtained through this learning session.

Who Should Attend

This course is designed for New Hires, Executives, Managers and identified individuals in the organisation, integral to the business objectives and targets.

Course Duration

Two (2) Days

Important Note: Course Outline and Duration can be customised according to client's requirements

Things you would like to highlight or CTA

Join now to empower your administrative and personal assistants with essential skills. Enhance organizational, time management, and communication abilities, promoting efficiency. Encourage proactive problem-solving, continuous learning, and staying updated on industry trends. Cultivate a collaborative mindset for effective teamwork. Invest in these skills to help your assistants excel and contribute to overall business success.